As always, we are committed to serving you on lunnantiques.com. In order to make your shopping experience as worry-free as possible, we are continuing to offer FREE delivery for all UK orders and flexible returns.
If you need to contact us please don’t hesitate to call on 020 3875 3730 or email our friendly customer service team on sales@lunnantiques.com
Thank you for your continued loyalty.
Lunn Antiques
Do you ship abroad and how much does it cost?
UK Mainland Delivery
– FREE Shipping for all UK Mainland orders
Worldwide Delivery
– £12.50 Rest of Europe – Tracked Service
– £19.50 Rest of World – Tracked Service
We aim to deliver all orders within specified delivery times. For reasons beyond our control, this may on occasions be longer. In the event you order an item which is out of stock when our website has not already informed you that the item is out of stock we will contact you by telephone or email as quickly as possible to notify you – you are entitled to cancel the order at this stage should the delayed delivery be inconvenient.
What happens if I order or want to order an item that is out of stock?
Please call 020 3875 3730 or email us at sales@lunnantiques.com with the name of the item and we will be able to give you more information on when to expect the item back in stock.
How do I amend the quantity of items in my shopping cart?
Simply view your “Shopping Basket” and amend quantities accordingly.
How soon can I expect my order?
Lunn Antiques endeavours to deliver your items within 3-4 working days and obviously longer for overseas customers. Orders will be sent out by first class post and larger items by courier, which may require a signature.
What if I would like to exchange or refund an item?
We are happy to exchange or refund (non-personalised) goods within 28 working days, please send them back in their original condition and packaging with your name, address and phone number enclosed.
We recommend you use a signed-for delivery service with proof of postage. Lunn Antiques ltd will not be liable for non-trackable returns getting lost in the post. Please note that you’ll have to bear the direct cost of returning the product. If you have any queries regarding returns you can email us at sales@lunnantiques.com.
How can I cancel my order?
Orders can be cancelled by calling us on 020 3875 3730 or email us at sales@lunnantiques.com however if the item has already been dispatched you will have to return the item to us and will be liable for the cost of postage.
What if there is a problem with my order?
If you experiencing any problems whilst ordering, please contact us by phone 020 3875 3730 or email us at sales@lunnantiques.com. We will try to sort out the problem as soon as we can.
Do you have a catalogue?
Yes we do, our latest catalogue can be downloaded from our website, alternatively we can email or post a copy directly to you, please email us at sales@lunnantiques.com with your details, please always refer to our website has the most up to date range of products.
Do you still have a shop?
No, our business is run online. If you would like to make a return or place an order by sending a cheque with details of the products you would like to purchase please send items to:
LUNN ANTIQUES
1 CURZON ROAD
LONDON
W5 1NE
TEL: 020 3875 3730
EMAIL: sales@lunnantiques.com
Open Mon-Fri 9am -4pm
How can I join your mailing list?
There is a section on the homepage that allows you to enter your email address.
I would like to become a wholesale customer?
If you are interested in becoming a stockist please call 020 3875 3730 or
email details of your business to wholesale@lunnantiques.com and we will contact you with more information.
